Shipping policy

Last updated: August 2026

At Loft & Stone, we want your order to arrive quickly, safely, and with full visibility along the way. Here's everything you need to know about how we ship.

Free Tracked Shipping

We offer free tracked shipping on all orders — no minimum spend required. Every order is shipped with a tracking number so you can follow your parcel from dispatch to your door.

Order Processing

Orders are processed within 1–3 business days of payment being confirmed. You'll receive an order confirmation email immediately after purchase. Once your order is dispatched, you'll receive a separate shipping confirmation email with your tracking number and a link to track your parcel.

Delivery Timeframes

Once dispatched, estimated delivery times are as follows:

Australia — 5–10 business days
United Kingdom & Europe — 7–14 business days
United States & Canada — 7–14 business days
Rest of World — 10–20 business days

These are estimates only. Actual delivery times may vary due to carrier workload, customs processing, public holidays, or other circumstances outside our control.

Tracking Your Order

All orders include tracking. Once dispatched, you'll receive an email with your tracking number and a direct link to follow your parcel. You can also track your order at any time via our order tracking page.

Customs & Import Duties

For international orders, your parcel may be subject to customs clearance procedures and import duties or taxes imposed by your country. These charges are the responsibility of the customer and are not covered by Loft & Stone. We recommend checking with your local customs authority if you are unsure about applicable charges before ordering.

Delays & Lost Parcels

If your order hasn't arrived within the estimated timeframe, please check your tracking link first — there may be a customs hold or carrier delay. If your tracking shows no movement for more than 5 business days or your order hasn't arrived within 25 business days of dispatch, please contact us at support@loftandstone.com and we'll investigate with the carrier immediately.

Incorrect Address

Please ensure your shipping address is correct before placing your order. If you notice an error after ordering, contact us as soon as possible at support@loftandstone.com. We will do our best to update your address before dispatch, but we cannot guarantee changes once an order has been processed. We are unable to take responsibility for orders delivered to an incorrectly provided address.

Undeliverable Parcels

If a parcel is returned to us as undeliverable (e.g. due to an incorrect address or failed delivery attempts), we will contact you to arrange redelivery. Additional shipping charges may apply for resending the parcel.