Shipping policy
Last updated: 15 March 2026
This Shipping Policy applies to all orders placed with Loft & Stone, a trading name of ECOM HAUS LIMITED, via loftandstone.com. Please read this policy alongside our Refund Policy and Terms of Service.
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Shipping Origin
All orders are carefully processed and dispatched from Hong Kong.
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Where We Ship
We currently ship to selected destinations available at checkout. Shipping availability may vary depending on the product and delivery location.
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Shipping Costs
Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.
From time to time, we may offer complimentary shipping promotions. Where available, these will be clearly stated on the website or at checkout.
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Order Processing & Delivery Times
We work carefully to prepare and dispatch each order as efficiently as possible.
Order Cut-off Time: 2:00 PM (HKT), Monday to Friday
Handling Time: Orders are typically processed and dispatched within 1–3 business days
Estimated Transit Time: Once dispatched, delivery generally takes 5–9 business days, depending on the destination
Please note that delivery timeframes are estimates only and may vary due to customs clearance, courier delays, public holidays, high-volume periods, weather conditions, or other factors outside our control.
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Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow the progress of your delivery.
If your order includes multiple items, they may be shipped separately to ensure the most efficient delivery. In this case, separate tracking numbers may be provided.
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Address Accuracy
Please ensure your shipping address is complete and accurate, including any apartment, suite, or unit details where applicable. Loft & Stone is not responsible for delays, failed deliveries, or returned parcels resulting from incorrect or incomplete address information provided at checkout.
If an order is returned due to an address issue, reshipping fees may apply.
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Loss, Damage, or Delays
If your order arrives damaged, is missing items, or appears to be lost in transit, please contact us as soon as possible so we can assist.
Email: support@loftandstone.com
We will investigate the issue with the relevant shipping carrier and work toward an appropriate resolution in accordance with our store policies.
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Duties & Taxes
As all orders are shipped from Hong Kong, customs duties, import taxes, or local handling fees may apply depending on the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.
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Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon being posted on the website.
Contact Information
Trading Name: Loft & Stone
Registered Business Name: ECOM HAUS LIMITED
Business Registration Number: 77659193
Phone: +852 2862 2716
Email: support@loftandstone.com
Business Address: 17/F Glenealy, 2A, Central, Hong Kong Island, Hong Kong SAR
Business Hours: Mon-Fri, 9:00 am - 6:00 pm HKT